Refund & Cancellation Policy

Effective Date: May 30, 2026
Last Updated: May 30, 2026

This Refund and Cancellation ices purchased from GLOBAL HEALTHCARE LEARNING SOLUTIONS INC., operating under the trade name ONTARIO BIZ SOLUTIONS (“Ontario Biz Solutions,” “we,” “us,” or “our”), through www.ontariobizsolutions.com or under any written service agreement, proposal, invoice, subscription, or retainer arrangement.

By purchasing, subscribing to, or authorizing payment for our services, the client (“Client,” “you,” or “your”) acknowledges and agrees to this Refund and Cancellation Policy, together with any applicable service agreement, proposal, statement of work, invoice, and terms and conditions.

1. Business Information

Legal Corporate Name: GLOBAL HEALTHCARE LEARNING SOLUTIONS INC.
Trade Name / DBA: ONTARIO BIZ SOLUTIONS
Website: www.ontariobizsolutions.com
Email: Vineet@ontariobizsolutions.com
Phone: +1 (705) 300-0940
Business Address: 1-95 Seventh street, Midland ON L4R 3Y8, Canada

2. Nature of Our Services

Ontario Biz Solutions provides intangible, professional digital and business support services primarily for business clients, including but not limited to:

  • Digital marketing services;
  • Local lead generation services;
  • Website development, website design, website setup, hosting-related coordination, and website management services;
  • Customer relationship management (“CRM”) setup and lead management solutions;
  • Appointment booking, calendar, follow-up, reminder, email, SMS, and business process automation services;
  • Advertising campaign setup, management, optimization, and related digital asset creation;
  • Ongoing consulting, technical support, marketing management, and recurring digital service packages.

Our services may be provided on:

  • A monthly recurring subscription basis;
  • A monthly retainer basis;
  • A one-time project or setup basis; or
  • Another payment structure expressly agreed to in writing.

Our services are intangible and may involve immediate allocation of professional time, technical configuration, strategy development, digital asset creation, software setup, campaign preparation, or access to managed digital systems.

3. Currency and Payment Processing

All prices, subscription charges, retainers, setup fees, service fees, invoices, and transactions charged by Ontario Biz Solutions are stated and processed strictly in Canadian Dollars (CAD), unless expressly stated otherwise in writing.

Payments may be processed through our authorized third-party payment processor, including Stripe, or through another approved payment method identified on an invoice or service agreement.

By submitting payment information or approving a recurring service arrangement, the Client authorizes Ontario Biz Solutions and its payment processor to charge the applicable fees in accordance with the selected service plan, invoice, proposal, or written agreement.

4. Monthly Recurring Subscriptions and Retainers

Certain Ontario Biz Solutions services are offered on a monthly recurring subscription or monthly retainer basis. Unless otherwise agreed in writing:

  • Monthly services are billed in advance for the upcoming billing cycle.
  • Each successful monthly payment secures services for that applicable prepaid billing cycle.
  • Monthly subscriptions or retainers automatically renew on the scheduled billing date until cancelled by the Client.
  • The Client remains responsible for charges successfully processed before a cancellation becomes effective.

5. Right to Cancel an Active Subscription

Clients may cancel an active monthly subscription or retainer at any time.

Cancellation may be completed using either of the following methods:

Email Cancellation

The Client may submit a cancellation request by emailing:

Vineet@ontariobizsolutions.com

The cancellation email should include:

  • The Client’s business name;
  • The name of the authorized contact;
  • The email address associated with the subscription or billing account; and
  • A clear statement requesting cancellation of the active subscription or retainer.

Secure Cancellation Link

The Client may also cancel by clicking the secure cancellation link provided in the Client’s automated monthly billing confirmation emails and completing the cancellation instructions presented through that secure link.

Clients are responsible for submitting their cancellation request before the next scheduled renewal charge is processed. Cancellation does not reverse a charge already successfully processed for the current billing cycle, except where required by applicable law or expressly approved by Ontario Biz Solutions in writing.

6. Effect of Cancellation

When a Client cancels an active monthly subscription or retainer:

  • The cancellation stops future recurring renewal charges after the current prepaid billing cycle ends.
  • The Client will not be charged for a subsequent billing cycle after the cancellation has been properly submitted and processed, provided the cancellation request is received before the next renewal charge is processed.
  • Cancellation does not immediately terminate services that have already been paid for during the current billing cycle.
  • Cancellation does not create an entitlement to a partial, prorated, or retroactive refund for the current billing cycle.

7. No Partial or Prorated Refunds for Mid-Cycle Cancellations

Ontario Biz Solutions does not provide prorated, partial, or mid-billing-cycle refunds when a Client cancels an active monthly subscription or retainer before the end of the current prepaid billing cycle.

Accordingly:

  • If a Client cancels during a monthly billing cycle, no portion of the current monthly payment will be refunded solely because the Client cancelled before the billing cycle ended.
  • The Client remains entitled to receive the applicable subscribed services until the final day of the current prepaid billing cycle.
  • The cancellation will apply to future renewal periods only, unless otherwise required by applicable law or expressly agreed by Ontario Biz Solutions in writing.

Example: If a Client’s monthly service period runs from June 1 to June 30 and the Client cancels on June 12, no partial refund will be issued for the remaining portion of June. Services will remain active through June 30, and the subscription will not renew for the next billing period, provided the cancellation was properly completed before the next scheduled renewal charge.

8. Service Access and Service Continuity Following Cancellation

Upon cancellation of a monthly subscription or retainer, the Client’s paid services will remain completely active until the final day of the current prepaid billing cycle.

During the remainder of the prepaid billing cycle, as applicable to the Client’s purchased service package, Ontario Biz Solutions may continue to provide:

  • Website management or maintenance services;
  • CRM-related access or lead management support;
  • Booking, reminder, follow-up, email, SMS, or workflow automation services;
  • Active digital marketing management;
  • Lead generation management;
  • Campaign monitoring or optimization;
  • Technical or consulting support included in the applicable plan.

At the conclusion of the current prepaid billing cycle, Ontario Biz Solutions may discontinue ongoing services, software-related access, active campaign management, automation management, support, or other recurring deliverables included in the cancelled subscription or retainer.

The Client is responsible for exporting, downloading, transferring, or otherwise preserving any Client-owned information or materials before services terminate, where applicable.

9. Setup Fees, Onboarding Fees, and Asset Creation Fees

Any initial, one-time fee charged for setup, onboarding, implementation, technical configuration, strategy development, creative work, asset creation, account configuration, system integration, website preparation, automation setup, advertising preparation, or related commencement work is 100% non-refundable once work has commenced.

Work will be considered to have commenced when Ontario Biz Solutions has taken any substantive step toward delivering the purchased service, including but not limited to:

  • Conducting onboarding or discovery work;
  • Preparing strategy, planning documents, campaigns, workflows, content, graphics, advertisements, landing pages, website elements, or technical specifications;
  • Creating, configuring, connecting, integrating, or accessing software, websites, CRM systems, domains, accounts, automations, calendars, forms, advertising accounts, or communication systems;
  • Allocating professional time or resources to the Client’s project;
  • Beginning any requested customization, implementation, setup, design, development, or asset production.

Once work has commenced, setup fees, onboarding fees, implementation fees, and asset creation fees are non-refundable even if:

  • The Client changes its mind;
  • The Client no longer wishes to proceed;
  • The Client fails to provide information, approvals, credentials, materials, or cooperation required to complete the work;
  • The Client cancels an associated monthly service plan; or
  • The completed or partially completed work has not yet been publicly launched or actively used by the Client.

10. Website Development and Custom Project Work

Payments made for website development, custom digital projects, custom integrations, landing pages, automation builds, CRM configurations, digital assets, campaign builds, consulting deliverables, or other project-based services are non-refundable once work has commenced, unless otherwise expressly provided in a signed written agreement.

Where a project is divided into milestones, deposits, installments, or phases:

  • Amounts paid for completed work are non-refundable.
  • Amounts paid for work already commenced are non-refundable.
  • Any cancellation of remaining unstarted work will be handled in accordance with the applicable written proposal, invoice, or service agreement.

11. Advertising Spend and Third-Party Costs

Where services involve paid advertising, software platforms, third-party subscriptions, domains, hosting, communication charges, SMS charges, email platform fees, advertising budgets, stock assets, templates, plugins, licences, or other third-party costs:

  • Third-party charges are separate from Ontario Biz Solutions’ professional service fees unless expressly stated otherwise.
  • Advertising spend already incurred or committed through a third-party advertising platform is non-refundable by Ontario Biz Solutions.
  • Third-party platform fees, licence fees, domain fees, hosting fees, software fees, communication fees, and similar external costs already incurred or purchased for the Client are non-refundable.
  • The Client remains responsible for any outstanding third-party charges incurred in connection with the Client’s approved services or campaigns.

12. Exceptions and Legally Required Refunds

Although this Policy establishes the general refund and cancellation terms for our business-to-business services, nothing in this Policy limits or excludes any right, remedy, refund, cancellation right, charge reversal, or other protection that cannot lawfully be excluded under applicable Canadian or Ontario law.

Ontario Biz Solutions may, in its discretion or where required by law, issue a full or partial refund in circumstances including:

  • A confirmed duplicate payment;
  • A billing error attributable to Ontario Biz Solutions;
  • A payment taken after a cancellation was validly submitted and processed before the applicable renewal charge;
  • A service that Ontario Biz Solutions determines it cannot provide and for which no work has commenced; or
  • Any circumstance in which a refund is required by applicable law.

Any exception approved by Ontario Biz Solutions applies only to the specific transaction addressed and does not amend this Policy or create an ongoing obligation to provide refunds in other circumstances.

13. Refund Requests and Billing Concerns

A Client who believes that a payment was made in error, duplicated, charged after a valid cancellation, or otherwise requires review must contact Ontario Biz Solutions promptly at:

Vineet@ontariobizsolutions.com
+1 (705) 300-0940

The request should include:

  • The Client’s business name;
  • The authorized contact person’s name;
  • The email address associated with the payment;
  • The invoice number or transaction date, where available;
  • The amount charged; and
  • A clear explanation of the billing concern.

Ontario Biz Solutions will review the request and respond using the contact information associated with the Client’s account or request.

Approved refunds, where applicable, will generally be returned through the original payment method used for the transaction, subject to payment processor and financial institution processing timelines.

14. Chargebacks and Payment Disputes

Clients are encouraged to contact Ontario Biz Solutions directly regarding billing questions, service concerns, cancellation requests, or potential payment errors before initiating a payment dispute or chargeback.

Nothing in this section removes any lawful right a Client may have to dispute a payment through its financial institution or payment provider. However, initiating a chargeback does not automatically entitle the Client to retain services, software access, campaign management, deliverables, or other benefits associated with a disputed payment.

Ontario Biz Solutions reserves the right to provide relevant transaction records, agreements, invoices, cancellation records, service records, communications, and proof of work performed to its payment processor or the applicable financial institution in response to a payment dispute.

15. Changes to This Policy

Ontario Biz Solutions may update this Refund and Cancellation Policy from time to time to reflect changes in our services, billing practices, payment processing arrangements, or legal obligations.

Any updated Policy will be posted on www.ontariobizsolutions.com with a revised “Last Updated” date. Changes will apply prospectively and will not alter cancellation or refund rights that have already arisen under an existing written agreement or applicable law.

16. Contact Information

For cancellation requests, refund inquiries, or billing-related questions, please contact:

GLOBAL HEALTHCARE LEARNING SOLUTIONS INC.
Operating as ONTARIO BIZ SOLUTIONS
Website: www.ontariobizsolutions.com
Email: Vineet@ontariobizsolutions.com
Phone: +1 (705) 300-0940
Address: 1-95 Seventh street, Midland ON L4R 3Y8, Canada