Privacy Policy(PIPEDA Compliant)

Effective Date: May 30, 2026
Last Updated: May 30, 2026

1. Introduction

GLOBAL HEALTHCARE LEARNING SOLUTIONS INC., operating under the trade name ONTARIO BIZ SOLUTIONS (“Ontario Biz Solutions,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, safeguard, and otherwise handle personal information when you:

Visit or interact with www.ontariobizsolutions.com;
Request information, submit an inquiry, complete a form, or book a consultation;
Purchase, subscribe to, or receive our services;
Communicate with us by email, telephone, SMS/text message, website form, or other electronic channel; or
Interact with digital marketing, customer relationship management (“CRM”), booking, payment, lead management, website development, or business automation services provided by Ontario Biz Solutions.

Ontario Biz Solutions is a Canadian business operating from Ontario. We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), and applicable requirements relating to electronic communications and privacy.

2. Business and Privacy Officer Information

Legal Corporate Name: GLOBAL HEALTHCARE LEARNING SOLUTIONS INC.
Trade Name / DBA: ONTARIO BIZ SOLUTIONS
Website: www.ontariobizsolutions.com
Privacy Officer Email: Vineet@ontariobizsolutions.com
Business Address: 1-95 Seventh street, Midland ON L4R 3Y8, Canada

Ontario Biz Solutions has designated a Privacy Officer who is accountable for overseeing our privacy practices, responding to privacy requests, addressing concerns, and supporting compliance with applicable privacy requirements.

3. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected, used, or disclosed by Ontario Biz Solutions in connection with our commercial activities, website operations, customer inquiries, client relationships, service delivery, billing, communications, digital marketing, lead generation, website development, CRM implementation, booking systems, and business process automation services.

This Policy does not apply to third-party websites, platforms, applications, or services that we do not own or control. Third-party providers may maintain their own privacy policies and terms governing their collection and handling of information.

4. What Is Personal Information?

For the purposes of this Privacy Policy, “personal information” means information about an identifiable individual, whether alone or in combination with other information.

Depending on your interaction with us, personal information may include your name, email address, telephone number, business contact information connected to you as an individual, communications, billing-related information, service preferences, website activity, device data, and other information reasonably capable of identifying you.

5. Information We Collect

We collect only information reasonably necessary for identified business, service, communication, operational, security, and legal purposes.

A. Information You Provide Directly

You may provide personal information to us when you complete a website form, request a quote, schedule a consultation, purchase services, communicate with us, subscribe to updates, or consent to SMS or email communications.

This may include:

Full name;
Telephone number or mobile phone number;
Email address;
Business name, business address, industry, service area, and related business information;
Job title or role within a business;
Details about your service needs, marketing goals, website requirements, CRM needs, booking requirements, advertising needs, or automation requirements;
Appointment requests and scheduling information;
Communications, questions, feedback, support requests, and correspondence;
Billing contact details, invoice information, transaction-related information, and subscription details;
SMS/text messaging consent records and communication preferences; and
Any additional information that you voluntarily submit to us.

B. Payment Information

Where you purchase services or authorize recurring payments, payments may be processed through a secure third-party payment gateway, such as Stripe, where used.

Ontario Biz Solutions does not generally store complete payment card numbers or card security codes on its own systems. Payment processors may collect and process payment card information, billing details, transaction identifiers, payment status, and fraud-prevention information in accordance with their own privacy and security practices.

C. Technical and Website Usage Information

When you visit or interact with our website, we or our service providers may collect certain technical and usage information, including:

Internet Protocol (“IP”) address;
Device type, browser type, browser settings, and operating system;
Approximate location derived from IP address;
Pages viewed, links clicked, referring website, time spent on pages, and website navigation activity;
Date and time of website visits;
Form activity and conversion events;
Cookie identifiers and similar online identifiers;
Analytics data; and
Information collected through tracking pixels, tags, scripts, cookies, and similar technologies.

D. Cookies, Pixels, and Similar Technologies

Our website may use cookies, tracking pixels, analytics tags, and similar technologies to:

Operate and secure our website;
Remember user preferences;
Understand website traffic and visitor behaviour;
Measure form submissions, bookings, inquiries, or advertising conversions;
Improve website performance and content relevance;
Support digital advertising and remarketing activities, where enabled and permitted; and
Detect technical issues or fraudulent activity.

Where required by applicable law, we will seek appropriate consent before using non-essential cookies or tracking technologies. You may also manage certain cookie settings through your browser settings or through any cookie preference tool made available on our website.

6. How We Collect Information

Ontario Biz Solutions may collect personal information:

Directly from you through forms, emails, calls, SMS/text messages, consultations, booking tools, invoices, agreements, or service onboarding;
Automatically through your interaction with our website, cookies, pixels, analytics tools, and similar technologies;
Through secure third-party service providers that support payments, website hosting, communications, appointment booking, CRM systems, automation platforms, analytics, or advertising; and
From your business or authorized representatives where reasonably necessary to deliver requested services.

We will not collect personal information by unlawful, unfair, or misleading means.

7. How We Use Personal Information

Ontario Biz Solutions may use personal information for the purposes identified at or before the time of collection, or for other purposes permitted or required by law.

We may use personal information to:

Service Delivery and Client Management

Respond to inquiries and consultation requests;
Prepare proposals, estimates, service recommendations, agreements, invoices, and onboarding materials;
Provide website development, digital marketing, local lead generation, CRM, booking, reminder, advertising, and business process automation services;
Configure, manage, maintain, troubleshoot, or improve digital systems requested by clients;
Provide customer support and communicate regarding active services.

Billing and Payment Administration

Process payments and recurring subscription charges;
Issue invoices, receipts, billing confirmations, and payment notifications;
Manage service subscriptions, retainers, renewals, cancellations, and account status;
Detect, prevent, or respond to billing fraud, payment disputes, unauthorized transactions, or security concerns; and
Maintain records required for accounting, tax, contractual, and legal purposes.

Website Optimization and Business Improvement

Operate, secure, maintain, and improve our website;
Analyze website traffic, visitor engagement, form completions, bookings, and inquiry sources;
Improve website content, usability, conversion performance, customer experience, and service offerings;
Measure marketing effectiveness and business performance; and
Diagnose technical issues and protect our systems.

Communications, Email, and SMS/Text Messaging

With consent where required, or where otherwise permitted by applicable law, we may use contact information to:

Respond to service inquiries;
Send appointment confirmations, booking reminders, support notifications, billing communications, or service updates;
Send email templates or SMS/text message templates relating to requested services or agreed workflows;
Send promotional, marketing, lead follow-up, or business development communications;
Manage opt-in, opt-out, unsubscribe, and communication preference records; and
Facilitate multi-channel communications through email, SMS/text messaging, telephone, CRM platforms, booking platforms, or automation systems.

We will send commercial electronic messages, including applicable marketing emails and SMS/text messages, only in accordance with applicable consent and unsubscribe requirements.

8. Consent and Your Choices

Ontario Biz Solutions obtains consent for the collection, use, or disclosure of personal information where required by law. The form of consent may vary depending on the sensitivity of the information and the reasonable expectations of the individual.

Consent may be provided through:

Submitting a website form;
Contacting us to request services or information;
Entering into a service relationship with us;
Selecting an SMS or email opt-in option;
Providing information for a stated purpose;
Accepting relevant website cookie preferences; or
Other express or implied means permitted by applicable law.

You may withdraw your consent to certain future uses of your personal information, subject to legal, contractual, billing, security, recordkeeping, and service delivery restrictions.

Withdrawal of consent may affect our ability to provide certain services, communications, bookings, automations, or support requested by you.

9. SMS/Text Messaging Privacy and Consent

Where you provide your mobile phone number and consent to receive SMS/text messages, Ontario Biz Solutions may send text messages relating to inquiries, service communications, appointment scheduling, reminders, customer support, requested follow-up, account notices, or marketing communications where appropriate consent has been obtained.

Message frequency may vary depending on your interaction with us and the services requested. Standard message and data rates may apply according to your mobile carrier plan.

You may opt out of receiving SMS/text messages at any time by replying STOP to an applicable message or by contacting us at Vineet@ontariobizsolutions.com. Where supported by the messaging platform, you may reply HELP for assistance.

Strict SMS Privacy Commitment

No mobile information or text messaging opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For clarity, mobile telephone numbers, text messaging consent records, and SMS opt-in information will not be sold, rented, transferred, disclosed, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be processed by technology providers strictly as necessary to enable the delivery, operation, security, compliance, or administration of our messaging services, subject to appropriate confidentiality and data protection obligations.

10. Email Marketing and Electronic Communications

Ontario Biz Solutions may send electronic communications including emails and, where consent has been obtained, SMS/text messages.

Where communications are commercial in nature, we will take reasonable steps to ensure that they:

Are sent with the required consent or lawful basis;
Identify Ontario Biz Solutions as the sender;
Include accurate contact information; and
Include an unsubscribe or opt-out mechanism where required.

You may unsubscribe from marketing email communications by using the unsubscribe mechanism included in an applicable email or by contacting Vineet@ontariobizsolutions.com.

Please note that even after opting out of marketing communications, we may still send transactional, administrative, billing, security, service delivery, appointment-related, or legally required communications where appropriate.

11. Third-Party Sharing and Data Processors

We Do Not Sell Personal Information

Ontario Biz Solutions does not sell, rent, or trade client or website visitor personal information to third parties for their own commercial marketing purposes.

Service Providers and Processing Partners

We may transfer or disclose personal information to carefully selected third-party service providers only where reasonably necessary to operate our business, provide requested services, process payments, maintain security, manage communications, or support business operations.

These service providers may include:

Website hosting and infrastructure providers;
Secure cloud storage or data hosting providers;
Payment gateways and payment processors, such as Stripe, where used;
Customer relationship management platforms;
Appointment booking and scheduling platforms;
Email delivery, SMS/text messaging, and communication platforms;
Website analytics, security, performance, and technical support tools;
Advertising and conversion measurement platforms, where used and permitted;
Accounting, invoicing, legal, regulatory, or professional service providers; and
Automation, workflow, and integration technology providers.

Such service providers are authorized to process information only for legitimate service-related purposes, to perform services on our behalf, to protect systems, or as otherwise permitted or required by law.

Legal, Regulatory, and Protective Disclosures

Ontario Biz Solutions may disclose information where reasonably necessary to:

Comply with applicable laws, court orders, legal processes, tax requirements, regulatory requirements, or lawful government requests;
Enforce agreements, policies, or payment obligations;
Prevent fraud, misuse, security threats, unauthorized activity, or harm;
Protect the rights, safety, property, systems, clients, or operations of Ontario Biz Solutions or others; or
Complete a business transaction such as a merger, financing, acquisition, restructuring, or sale of business assets, subject to applicable privacy protections.

12. Cross-Border Processing and Storage

Some third-party infrastructure, software, cloud, analytics, communications, CRM, payment, or hosting providers used by Ontario Biz Solutions may process or store personal information outside Ontario or outside Canada.

Where information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, government authorities, or law enforcement agencies in accordance with applicable local laws.

Ontario Biz Solutions remains accountable for personal information under its control that is transferred to service providers for processing. We take reasonable steps, including contractual, organizational, or technical measures where appropriate, to require service providers to protect personal information in a manner consistent with applicable Canadian privacy requirements.

You may contact our Privacy Officer for additional information about our use of service providers outside Canada, subject to confidentiality and security limitations.

13. Data Retention

Ontario Biz Solutions retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain business and client records, provide services, manage billing, comply with legal obligations, resolve disputes, enforce agreements, protect against fraud, maintain consent records, and respond to regulatory or legal requirements.

Retention periods may vary depending on the type of information and the reason it was collected. For example:

Inquiry and consultation information may be retained to respond to requests and maintain reasonable business records;
Client service information may be retained during the client relationship and for a reasonable period afterward;
Billing, invoice, tax, and transaction records may be retained for accounting and legal compliance purposes;
Marketing consent and opt-out records may be retained to respect communication preferences and demonstrate compliance; and
Security, fraud-prevention, and technical records may be retained where reasonably required to protect systems and investigate incidents.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, erase, or anonymize it, subject to legal or operational requirements.

14. Information Security and Safeguards

Ontario Biz Solutions is committed to protecting personal information using safeguards appropriate to the sensitivity of the information and the risks associated with its collection, use, disclosure, storage, and transmission.

Our safeguards may include:

Industry-standard SSL/TLS encryption for information transmitted through our website where supported and configured;
Secure website protocols and encrypted payment processing through authorized payment providers;
Password protections, access restrictions, and account authentication controls;
Limited access to personal information based on operational need;
Secure third-party technology platforms and infrastructure providers;
Reasonable administrative, technical, and organizational safeguards;
Monitoring, updates, backups, and security practices appropriate to the services operated; and
Confidentiality and data protection expectations for personnel and service providers handling personal information.

No internet transmission method, website, database, software platform, or electronic storage system can be guaranteed to be completely secure. However, Ontario Biz Solutions takes reasonable measures designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, copying, modification, or destruction.

15. Privacy Breaches

A privacy breach may occur where personal information is lost, improperly accessed, disclosed without authorization, or otherwise compromised.

Where Ontario Biz Solutions identifies a breach involving personal information under its control, we will assess the circumstances and take reasonable steps to contain, investigate, mitigate, and document the incident.

Where required under applicable law, Ontario Biz Solutions will:

Notify affected individuals of a breach that creates a real risk of significant harm;
Report the breach to the Office of the Privacy Commissioner of Canada;
Notify other organizations or institutions where required or appropriate to reduce risk of harm; and
Maintain records of privacy breaches in accordance with applicable legal requirements.

16. Access, Correction, Withdrawal, and Deletion Requests

Subject to applicable legal restrictions and permitted exceptions, individuals may request access to personal information that Ontario Biz Solutions holds about them and may request correction of information that is inaccurate or incomplete.

Canadian residents may also contact us regarding:

The personal information we hold about them;
How their personal information has been used or disclosed;
Correction of inaccurate or incomplete information;
Withdrawal of consent for certain future uses or communications;
Deletion or secure disposal of personal information that is no longer required for legal, contractual, billing, fraud-prevention, security, or legitimate business recordkeeping purposes; or
A concern or complaint regarding our privacy practices.

Requests must be submitted to the Privacy Officer at:

Vineet@ontariobizsolutions.com

To protect privacy and prevent unauthorized disclosure, we may need to verify your identity before responding to a privacy request.

Ontario Biz Solutions will respond to access and privacy requests within the timeframe required by applicable law. We may be unable to delete certain records where retention is required or permitted for legal, contractual, accounting, tax, dispute resolution, security, fraud-prevention, consent-management, or regulatory purposes.

17. Accuracy of Information

Ontario Biz Solutions takes reasonable steps to ensure that personal information used for service delivery, communications, billing, and client administration is accurate, complete, and up to date where necessary for the purposes for which it is used.

You are encouraged to notify us if your contact, billing, business, or communication preference information changes or requires correction.

18. Children’s Privacy

Our website and services are intended for businesses and adult users. Ontario Biz Solutions does not knowingly collect personal information from children for marketing or service subscription purposes without appropriate authorization or consent where required by law.

If you believe that a child has provided personal information to us without appropriate consent, please contact the Privacy Officer so that we can review the matter and take appropriate action.

19. International Visitors and Applicable Rights

Ontario Biz Solutions is based in Canada and primarily provides services to businesses operating in Canada. Individuals accessing our website from outside Canada acknowledge that their information may be processed in Canada and by authorized service providers in other jurisdictions as described in this Policy.

Where privacy laws outside Canada apply to an individual’s interaction with Ontario Biz Solutions, we will take reasonable steps to address applicable privacy rights and obligations as legally required.

20. Complaints and Questions

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or Ontario Biz Solutions’ handling of personal information, please contact our Privacy Officer:

Privacy Officer
GLOBAL HEALTHCARE LEARNING SOLUTIONS INC.
Operating as ONTARIO BIZ SOLUTIONS
Email: Vineet@ontariobizsolutions.com
Address: 1-95 Seventh street, Midland ON L4R 3Y8, Canada
Website: www.ontariobizsolutions.com

We will review privacy concerns in a fair and timely manner and take appropriate steps to address valid concerns.

If you are not satisfied with our response, you may have the right to submit a complaint to the appropriate Canadian privacy authority, including the Office of the Privacy Commissioner of Canada.

21. Changes to This Privacy Policy

Ontario Biz Solutions may update this Privacy Policy from time to time to reflect changes in our services, technology providers, communication practices, legal requirements, or business operations.

Any updated version will be posted on www.ontariobizsolutions.com with an updated effective or revision date.

Where a material change affects how we collect, use, or disclose personal information, we will take reasonable steps to provide notice and obtain consent where required by applicable law.

22. Contact Information

GLOBAL HEALTHCARE LEARNING SOLUTIONS INC.
Operating as ONTARIO BIZ SOLUTIONS
Website: www.ontariobizsolutions.com
Email: Vineet@ontariobizsolutions.com
Address: 1-95 Seventh street, Midland ON L4R 3Y8, Canada